Account Coordinator, Enterprise Strategic

About the role and team

Working as an Account Coordinator at Uber means solving hard problems in a high-stakes, fast-moving environment. This role is a unique blend of strategic data mining and hands-on execution, where you will be the backbone of our partnership success. You’ll navigate the complexity of our retail and enterprise segments, ensuring that our partners don’t just survive on the platform but thrive through operational excellence and strategic growth.

The pace here is intense and the work can be messy—you’ll often have to balance urgent operational fixes with long-term commercial planning. We are looking for someone with a "go-get-it" attitude and a resilient mindset who can handle ambiguity without a script. If you are someone who takes deep ownership of their work, stays calm under pressure, and is energized by the challenge of moving the real world, this is where you’ll grow.

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to our customers, moving beyond simple administrative support to become a strategic ally.
• Navigate ambiguity and internal complexity to unlock value for merchants, coordinating across catalog, operations, and growth teams to unblock barriers to success.
• Solve messy, high-impact problems by gathering and interpreting business performance metrics from multiple data sources, even when the data isn't perfectly structured.
• Manage the details that matter, from executing end-to-end promotional campaigns and merchandising to overseeing financial tasks like invoicing and overdue account follow-ups.
• Adapt your approach based on market dynamics and partner needs, conducting deep-dives and business reviews to propose actionable growth plans.
• Own your work end-to-end, maintaining high accuracy and speed while managing multiple accounts in a fast-changing environment.

Basic Qualifications 

• 2+ years of professional experience in commercial roles, B2B operations, or account management (Retail, CPG, or consulting preferred).
• Proficiency in Microsoft Excel or Google Sheets for complex data manipulation and analysis.
• Bachelor's degree
• Native proficiency in Japanese (written and spoken).

Preferred Qualifications

• Business proficiency in English (written and spoken).
• Proven ability to manage multiple stakeholder interests across cross-functional internal teams and partner organizations.
• Experience using CRM tools like Salesforce to manage daily activities and track account health.
• Strong storytelling skills with the ability to use data to influence client decisions and close commercial opportunities.
• Resilience and a self-driven mindset, with a track record of translating high-level strategy into tangible results.