Account Partner Director (Retail)

The Account Partner Director, Retail Professional Services is a senior client-facing leader responsible for driving the successful delivery and expansion of Salesforce Professional Services engagements within a portfolio of retail industry accounts. This role combines deep industry expertise, executive relationship management, and services sales acumen to ensure customers achieve maximum value from their Salesforce investments.
 

Key Responsibilities

• Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of retail accounts, building trusted advisor relationships with C-suite and senior stakeholders
• Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services
• Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes
• Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to retail industry needs
• Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery
• Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint
• Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success
• Maintain a strong understanding of retail industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance
• Accurately forecast services pipeline and revenue within assigned territory

Required Qualifications

• 10+ years of experience in professional services, consulting, or services sales, with significant experience in the retail industry
• Proven track record of managing and growing enterprise client relationships and exceeding revenue targets
• Strong understanding of Salesforce platform capabilities and how they apply to retail business processes (Commerce, Marketing, Service, Data/AI)
• Demonstrated ability to develop and present complex services proposals to executive audiences
• Excellent communication, negotiation, and presentation skills
• Experience working in a matrixed environment, collaborating across sales, delivery, and product teams

Preferred Qualifications

• Salesforce certifications (e.g., Administrator, Sales Cloud, Service Cloud, or industry-specific)
• Experience with agile delivery methodologies