AR Analyst, LATAM, OTC - Bilingual Spanish

About the role and team

As an AR Analyst in our Service Delivery, Order to Cash team, you will play a critical role in ensuring timely and efficient collection of outstanding payments from Uber B2B customers. You will drive BPO performance, help analyze customer accounts, resolve payment issues, and manage escalations and work with various stakeholders to optimize cash flow and minimize delinquencies. This position requires strong analytical skills, attention to detail, the ability to build and maintain positive relationships with internal and external customers, as well as our BPO organization.

What you’ll do

• Oversee the Collections portfolio and act as the first point of contact for Collections, Order to Cash, Service Delivery
• You will closely work with the BPO organization to ensure best in class results are achieved on the portfolio assigned while ensuring Customer experience and Stakeholder alignment
• Monitor, prepare and present regular reports on collection performance, aging of accounts, and key metrics to management.
• Collaborate with internal teams, such as sales, customer service, and finance, to gather relevant information, address customer inquiries, and resolve payment discrepancies.
• Resolve business escalations and help drive dispute resolution with critical customers in partnership with BPO organization
• Implement collection strategies and tactics to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt write-offs.
• Coordinates with Global Process Owners for operational issues resolution, process improvement & new process roll out
• BPO training and transition of new processes for respective LOBs
• Stay updated on industry trends, regulations, and best practices related to collections, credit management, and debt recovery.
• Basic understanding of HIPAA act and data protection

Basic Qualifications 

• Bachelor’s degree in Accounting, Finance or Business.
• 4+ years of significant experience in Order-to-Cash (OTC) processes, specifically Collections management.
• 4+ years of experience in working in a shared service captive center / BPO environment
• Proven experience as an AR Analyst driving large portfolio and managing OTC operations
• Strong understanding of accounting principles, financial analysis, and credit risk assessment.
• Excellent communication and negotiation skills, with the ability to effectively engage with customers and internal stakeholders.
• Proficiency in using financial software, ERP systems (e.g Oracle, SAP, HRC), and MS Office suite, particularly Excel for data analysis and reporting.
• Ability to work with and analyze large datasets, identify trends, and draw meaningful insights.
• Strong problem-solving skills and ability to make sound decisions independently.
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Spanish language proficiency is required

Preferred Qualifications

• With strong experience in GSuite, Highradius, Oracle and Salesforce Tools
• Previous experience in SaaS, Health industry or a Multinational Corporation
• Detail-oriented with a focus on accuracy and quality of work.
• Professional demeanor and customer-oriented approach