Assistant Manager - Operations

Educational Qualifications

· Proven work experience of 2-3 Years as a team leader or supervisor.

· In-depth knowledge of performance metrics.

· Good PC skills, especially advanced MS Excel.

· Degree in Management or training in team leading is a plus.

Skills Required

• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Good human relations skills.
• Ability to execute plans outstandingly.
• Basic Supervision Skills.
• Identifying performance gaps and communicating to improvise agents performance.

Responsible For

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Coordinate with Operations Manager and agents for delivering results.