Job information
About this opportunity
Employer: Seagate Technology
| Original listing
Quick summary
Seagate Technology
Shanghai, Xu Hui District, CN
Customer Success
Not specified
About our group
About the role - you will
- Supporting day-to-day customer engagement activities for channel partners, distributors, and key end customers across East China.
- Assisting with customer issue tracking, drive log analysis, on-site failure verification, and follow-up actions to ensure timely resolution.
- Supporting product qualification activities, including schedule coordination, test tracking, issue investigation, and resolution management.
- Preparing customer presentations, technical reports, and marketing-related technical materials.
- Coordinating with cross-functional teams, including Marketing, CQE, and ASE, to address customer requirements and support business objectives.
- Participating in customer visits, technical workshops, marketing events, and on-site support activities to gain hands-on experience in customer-facing engineering roles.
- Conduct research on emerging storage technologies and industry trends to bring fresh perspectives to the team.
- Supporting additional channel customer projects and business growth initiatives as required.
About you
- Currently pursuing a Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Information Technology, English, or a related field.
- Strong interest in customer-facing engineering roles.
- Strong market and technology insights.
- Familiarity with storage technologies (HDD, SSD, RAID, etc.) is a plus.
- Excellent communication skills in both Mandarin and English.
- Self-motivated, eager to learn, and able to work in a fast-paced environment.
- A team player who can effectively collaborate with others.
Your experience includes
Location: Shanghai Location: Shanghai, China Travel: Up to 10%
Listing details
- Employer
- Seagate Technology
- Location
- Shanghai, Xu Hui District, CN
- Structured address
- Shanghai, Xu Hui District, CN
- Category
- Customer Success
- Base salary
- Not disclosed
- Valid through
- Check official source
- Reference
- 1427173100
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