Job information
About this opportunity
Quick summary
Salesforce
San Francisco, United States of America
General role
Not specified
The Experience
Our Customer Success team partners with Salesforce's highest-value customers to help them get the most from their Salesforce investment. As a Customer Success Manager aligned to our Technology, Media, and Telecommunications segment, you'll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long-term value realization.
What You'll Actually Be Doing
Our Customer Success team partners with Salesforce's highest-value customers to help them get the most from their Salesforce investment. As a Customer Success Manager aligned to our Technology, Media, and Telecommunications segment, you'll serve as a trusted advisor and single point of accountability, guiding customers through strategic priorities, platform adoption, and long-term value realization.
What You'll Actually Be Doing
- Own the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle.
- Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer's goals and roadmap.
- Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods.
- Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning.
You're Our Person If...
- 8 + years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
- Proven experience managing large, complex enterprise accounts with multiple stakeholders.
- You're skilled at facilitating business conversations, handling objections, and influencing stakeholders at all levels, including the C-suite, in clear and confident terms.
- Experience with adoption and renewal motions in a multi-product environment.
- You have hands-on experience supporting customers on Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni-Channel routing.
Even Better If...
- You hold Salesforce certifications such as Sales Cloud Consultant, Service Cloud Consultant, Administrator, or AI Associate.
- You have experience with Einstein for Sales or Service features, including lead scoring, case classification, and article recommendations.
- You're familiar with how Sales Cloud integrates with marketing automation tools and how Service Cloud connects with telephony, chat, and self-service portals.
- Experience working on digital transformation or cloud migration initiatives.
Listing details
- Employer
- Salesforce
- Location
- San Francisco, United States of America
- Structured address
- San Francisco, California, US
- Category
- General
- Base salary
- Not disclosed
- Valid through
- Check official source
- Reference
- See source page
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