Customer support Representative

Company Description

SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams. In 2025, SmartRecruiters joined SAP, the global leader in enterprise applications. Together, SmartRecruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP’s ecosystem.

At SmartRecruiters, we are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win.

Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive. Our remote-friendly culture, competitive salaries, and strong internal mobility ensure that high performers have meaningful growth opportunities in an environment built on respect and empowerment.

Job Description

We are currently looking for a Customer Support Representative to join a fast-growing team on its mission to drive success, growth, and excellence for companies that have turned to a new way of hiring. This is an opportunity to join and become an integral part of a high-growth software company well on its way to changing an entire industry.

You will be instrumental in driving the overall success of SmartRecruiters and ensuring more people continue to be wowed and fall in love with SmartRecruiters' hiring success methodology. 

We're looking for 1 New Team Members working in Day shift (9am to 5pm).

What you’ll deliver

• Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed
• Provide exceptional customer support for our global clients
• Educate and advise customers on standards, tips, and solutions for using SmartRecruiters
• Drive high levels of customer satisfaction
• Identify, test, and call out technical issues
• Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams, to contribute, and execute our strategy to make customers successful
• Get involved and lead various projects in the support and services domain
• Be an ambassador for SmartRecruiters and its culture

Qualifications

• Bachelor's degree or at least 2 years of relevant work experience
• Ability to interact and communicate professionally and confidently with a diverse customer base
• Customer support/call center experience, preferably in the Enterprise SAAS space
• Excellent computer and data analytics skills
• HTML, CSS and API knowledge is a must
• Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations
• A passion for technology and a drive to change the world
• Positive, energetic, can-do attitude
• Excellent English skill is a must; must have a high degree of accuracy in both spelling and grammar
• Any other European language, and especially french, would be an asset

Additional Information

SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.