Lead Forward Deployed Engineer

The Experience The Lead Forward Deployed Engineer is part of Salesforce's delivery organisation, responsible for designing, building, and deploying agentic AI solutions directly inside enterprise customer environments. In this role, you will lead a delivery pod — partnering closely with a Deployment Strategist to co-build solutions that go live in production environments from day one, spanning configuration, customisation, and full-stack deployment across some of the largest enterprises in the world. We are looking for a Lead Forward Deployed Engineer who brings a builder mindset, deep production-grade engineering experience, and the ability to lead complex technical deliveries — someone who ships quality code, mentors fellow engineers, and leaves customer teams more capable after every engagement. What You'll Actually Be Doing Lead the design and build of AI agents and experiences that take real actions for real organisations — owning complex technical components end-to-end from architecture choice through to deployed, validated, and observable in production, including agent intelligence design, prompts, reasoning, tool calls, and integration with customer systems. Build and integrate data pipelines on Salesforce Data Cloud, Snowflake, Databricks, and customer data platforms, and oversee agent performance dashboards and customer Key Performance Indicator (KPI) reporting to track deployment health and business outcomes. Lead Proofs of Concept (PoC) and Minimum Viable Products (MVP) that move from concept to deployable in days — co-building alongside customers and partners, sharing best practices, and enabling customer and partner teams as you go. Serve as a senior technical voice in your pod — surfacing platform gaps, edge cases, and field insights to product teams, mentoring junior engineers, and partnering with the Deployment Strategist to translate complex customer business challenges into agentic solutions that actually ship. You're Our Person If... You have 7 o