Manager - Lounges Design and Development Job Details | Air India Careers

Job Purpose

Responsible for conceptualizing, planning, and executing the development of new lounges and other hospitality facilities, ensuring they align with the airline's brand identity and service standards

Key Accountabilities

New Lounge Development Develop a comprehensive strategy for the expansion and improvement of the airline's lounge and hospitality facilities in alignment with the overall customer experience strategy. Identify key target locations and evaluate market demands to prioritize new lounge development opportunities. Lead the end-to-end planning and execution of new lounge development projects, adhering to established timelines, budgets, and quality standards. Collaborate with cross-functional teams, including architects, designers, contractors, and relevant internal departments, to ensure a seamless development process. Conduct feasibility studies, risk assessments, and cost-benefit analyses to support decision-making during the project lifecycle. Ensure that the design, ambiance, and services provided in new lounges align with the airline's brand identity and values, enhancing the overall passenger experience. Implement and maintain consistent standards across all lounges to deliver a unified and exceptional customer experience. Cultivate strong relationships with internal stakeholders, including Customer Experience, Marketing, Operations, and Finance, to gather input, secure approvals, and ensure collaboration on lounge development initiatives. Liaise with external partners, suppliers, and vendors to negotiate contracts, source materials, and deliver projects on time and within budget. Oversee quality assurance processes to ensure compliance with relevant regulations, safety standards, and customer satisfaction metrics for all new lounge developments. Conduct regular audits of existing lounges to identify areas for improvement and implement corrective actions as needed. Develop and manage budgets for new lounge development projects, closely monitoring expenses to ensure financial targets are met. Identify cost-saving opportunities without compromising on the quality and comfort of lounge facilities Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role Planning & coordination skills Analytical skills Customer centricity Stakeholder Management Strong leadership skills Excellent communication & negotiation skills Key Performance Indicators Customer Satisfaction (CSAT) Score Net Promoter Score (NPS) New Lounge Openings Lounge Utilization Rate Key Interfaces Internal Interfaces CX Teams Close coordination with the Customer Experience team is essential to understand passenger preferences, gather feedback, and ensure that the new lounges meet customer expectations Eternal Interfaces Contractors and Suppliers Liaise with contractors and suppliers responsible for executing the physical construction, interior design, and supply of materials for the new lounges Educational and Experience

Requirements

Minimum Education requirements Bachelor's degree in Business Administration, Hospitality Management, or a related field. A Master's degree is a plus Experience Minimum Desired 5-7 years of experience in lounge development, hospitality management, or a related field within the airline or hospitality industry 7+ years of experience Strong project management skills with a successful track record of delivering complex projects on time and within budget Apply now » Find similar jobs: Others FOLLOW US ON Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2025 Air India Ltd. All rights reserved. Use of this website indicates your compliance with our Privacy Policy, Conditions of Carriage, Terms and Conditions.