Sales & Service Executive – ERP Software

Sales & Service Executive – ERP Software

# Sales & Service Executive – ERP Software

**Locations:** Malappuram | Palakkad | Coimbatore
**Work Mode:** Hybrid / Field + Office
**Employment Type:** Full-time
**Experience:** 0–3 years
**Industry:** ERP / Software / B2B

## Job Summary

We are looking for a motivated and customer-focused **Sales & Service Executive** to join our ERP software team in **Malappuram, Palakkad, Calicut and Coimbatore**.

The role combines **ERP software sales, customer service, product demonstrations, client support and relationship management**.

The candidate will be responsible for identifying potential customers, understanding their business requirements, demonstrating ERP solutions, generating sales, supporting existing customers and coordinating with the technical team for issue resolution.

**Freshers are welcome. Training will be provided.**

## Key Responsibilities

### Sales & Business Development

- Identify and approach potential ERP customers in the assigned territory
- Generate leads through calls, field visits, references and business networking
- Visit textile shops, retail businesses, wholesalers and other potential customers
- Understand customer business processes and requirements
- Recommend suitable ERP modules and solutions
- Conduct online and onsite ERP product demonstrations
- Prepare quotations and proposals
- Follow up with prospects and convert leads into customers
- Negotiate with customers and support sales closure
- Achieve monthly and quarterly sales targets

### Customer Service & Support

- Act as the first point of contact for ERP customers
- Handle customer queries and basic software-related issues
- Provide basic ERP training and user guidance
- Understand customer problems and provide appropriate solutions
- Create and maintain service requests/tickets
- Coordinate with the technical team for complex issues
- Follow up on pending issues until resolution
- Ensure customers receive timely support

### Customer Relationship Management

- Maintain strong relationships with existing customers
- Regularly communicate with customers and understand their requirements
- Conduct customer visits when required
- Collect customer feedback
- Identify customer satisfaction issues and escalate when necessary
- Identify opportunities for **AMC renewal, upselling and cross-selling**
- Promote additional ERP modules and services

### Implementation & Onboarding

- Coordinate with the implementation team during new customer onboarding
- Assist customers with initial ERP setup and training
- Understand customer workflows and communicate requirements to the internal team
- Support customers during the initial implementation period
- Ensure smooth transition from sales to service

## Daily Responsibilities

The Sales & Service Executive will be expected to manage activities such as:

- New customer calls
- Lead generation
- Customer visits
- ERP demonstrations
- Quotations
- Sales follow-ups
- Existing customer support
- Service requests
- Customer training
- AMC follow-ups
- Upselling / cross-selling
- Daily activity reporting

## Required Skills

- Good communication and presentation skills
- Good Malayalam and English communication
- **Tamil communication is an advantage for Coimbatore**
- Ability to explain software to non-technical users
- Strong customer handling skills
- Good follow-up and negotiation ability
- Basic computer knowledge
- Willingness to travel for customer visits
- Positive attitude and willingness to learn
- Ability to work independently and as part of a team

## Preferred / Added Advantage

- Experience in ERP/software sales or support
- B2B sales or customer service experience
- Experience with textile or retail businesses
- Knowledge of Accounting, Inventory, Sales, Purchase or GST
- Experience conducting software demonstrations
- Experience in customer onboarding or implementation
- Experience handling AMC customers
- Existing business contacts in Malappuram, Palakkad or Coimbatore
- Valid driving licence and willingness to travel

## Education Qualification

Any Graduate

**B.Com / BBA / BCA / B.Sc / MBA** candidates preferred.

## Freshers Welcome

Freshers with good communication skills and a willingness to learn are encouraged to apply.

Training will be provided in:

- ERP software
- Accounting & business workflows
- Inventory management
- Sales & Purchase
- GST
- ERP demonstrations
- Customer support
- Customer handling
- Sales process

## What We Offer

- Fixed salary + **performance-based sales incentives**
- ERP product training
- Customer service and sales training
- Career growth opportunities
- Opportunity to build a career in the ERP/software industry
- Professional and supportive work environment

## Career Growth

**Sales & Service Executive → Senior Sales & Service Executive → Sales Manager → Regional Sales Manager**

## Ideal Candidate

We are looking for someone who enjoys both **sales and customer interaction**.

The ideal candidate should be comfortable with:

**Lead Generation → Customer Visit → Requirement Understanding → ERP Demo → Sales Closure → Implementation Coordination → Customer Support → AMC & Upselling**

Candidates who enjoy **meeting customers, travelling, explaining software, solving customer problems and achieving sales targets** are encouraged to apply.

## Apply

📧 **rinosh@wibserp.com**
📞 **9995434111**

**Please mention your preferred location: Malappuram / Palakkad / Calicuat / Coimbatore when applying.**