Service Desk Agent (Mandarin Speaker)

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

About the Role

We’re looking for an enthusiastic Service Desk Agent (L1) to join our IT support team. 

What You’ll Do

• Be the first point of contact for IT support requests (phone, email, chat, ticketing system)
• Help users with basic hardware, software, and account access issues
• Log and track incidents, and escalate when needed
• Follow standard procedures and ensure a great user experience
• Learn new IT tools and grow your technical skills

Who Should Apply

• Internal employees from any department, fresh graduates, non-IT graduates, or diploma holders
• Those with previous L1 Service Desk experience are also welcome
• Basic computer skills and a willingness to learn
• Strong communication and customer service mindset
• Able to work rotating 24/7 shifts

Language Requirement

• Mandarin proficiency (read, speak, write) required

Why Apply

• Hands-on IT experience and exposure to real support operations
• Structured training and career growth opportunities
• Friendly and supportive team environment
• Opportunity to transition into IT while staying within the company

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.