Systems Engineering Associate - GovCloud [Salesforce National Security]

***PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining a TS/SCI with Polygraph is required for this role.*** Salesforce is seeking an engineering candidate to join the Site Reliability organization. Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. Seven days a week, 24 hours a day, the Site Reliability team keeps the Salesforce cloud and our customers protected. As a member of the Site Reliability team, you will be responsible for the primary task of detecting and resolving incidents within minutes. This objective is met by supervising the services, reacting to problems, and proactively addressing issues before they affect performance or availability. The team contributes to the customer and Salesforce by securing data through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises. The incumbent in this role would demonstrate a solid focus on tactical operations, as well as large-scale production engineering and orchestration. Your Impact: Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems. Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team Ensuring that work carried out by the Site Reliability team is performed in such a way as to stay in sync with the company’s internal compliance policy and directives Passionate about solving technical issues and customer concerns with other technical staff as required. Work with and lead other members of the team in stayin