TECHNICAL SUPPORT EXECUTIVE

TECHNICAL SUPPORT EXECUTIVE

Job description:

Eqsoft is a leading provider of various software solutions especially ERP solutions, empowering businesses to streamline operations and improve efficiency. We're looking for passionate and motivated freshers and experienced candidates to join our team and provide exceptional service to our clients across multiple platforms—on-call, online, or onsite.

Role Overview:

As a Technical Support Executive, you'll be responsible for assisting clients with technical support, troubleshooting, and ERP system guidance. Your primary focus will be on ensuring smooth operations and resolving any issues customers may face.

Key Responsibilities:

Provide technical support for ERP systems and data entry works.

Resolve technical issues and help clients maximize ERP capabilities.

Engage with customers via phone, email, or chat to offer troubleshooting and advice.

Work closely with cross-functional teams to ensure high-quality service.

Qualifications:

Freshers/Experienced candidates with a background in Software Engineering, Computer Science, IT, or Commerce.

Knowledge of ERP systems or willingness to learn quickly.

Strong communication skills (both written and verbal).

Ability to troubleshoot and problem-solve effectively.

A keen interest in customer service and technical support.

Male candidates residing in Thrissur are preferred.

Contact Details:
Phone No: 9288011344
Email: hr@eqsoftglobal.com