Unified Communications Engineer

description covers a broad range of technologies, we are hiring for multiple teams. We value strong experience in some of these areas and a willingness to learn others, you are not expected to meet every requirement to apply.

What you will do

: • Operate and support enterprise collaboration and communication platforms • Manage administration, configuration, maintenance, and service requests for voice and collaboration technologies • Troubleshoot incidents, perform root cause analysis, and improve service reliability and availability • Support voice-related services including call routing, auto attendants, IVR solutions, and conferencing technologies • Contribute to the implementation, enhancement, and optimization of collaboration platforms and communication services • Design and develop automation solutions to streamline operational processes and reduce manual effort • Build and maintain scripts, integrations, and self-service capabilities for collaboration platforms • Develop internal tools, dashboards, portals, and workflow solutions that improve user and administrator experiences • Collaborate with business and technical teams to translate requirements into scalable technical solutions • Apply engineering and DevOps principles to collaboration platform management and service delivery • Follow Incident, Problem, and Change Management processes and governance standards • Support projects and technology initiatives across the collaboration ecosystem • Partner with networking, infrastructure, security, and end-user support teams to ensure platform performance and reliability • Participate in on-call rotations and planned maintenance activities as required About you: • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience • 3+ years of experience supporting Collaboration, Unified Communications, Voice, Infrastructure, or related technology environments • Experience supporting enterprise collaboration platforms such as Zoom, Microsoft Teams, or similar solutions • Experience with voice and telephony technologies including call flows, IVR, auto attendants, and related services • Hands-on experience with scripting and automation using PowerShell, Python, JavaScript, or similar technologies • Experience developing automation solutions, integrations, and operational tooling • Knowledge of REST APIs and enterprise system integrations • Experience building web applications, portals, dashboards, or workflow-based solutions • Understanding of software development practices, source control, testing, and deployment methodologies • Strong troubleshooting, analytical, and problem-solving skills • Experience working with Incident, Problem, and Change Management processes • Experience working in Agile or collaborative environments • Ability to work effectively in a global, cross-functional organization • Strong focus on service quality, innovation, automation, and continuous improvement • Good English communication skills (written and spoken) Nice to have: • Experie