Vice President, Treasures Team Lead, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Lead and manage a team of Treasures Relationship Managers to deliver exceptional customer service and achieve business targets
• Develop and implement strategies to grow the Treasures customer base and deepen relationships with existing clients
• Provide coaching and mentorship to team members, fostering their professional development and ensuring they are equipped to handle complex client needs
• Collaborate with cross-functional teams to identify and capitalize on opportunities to enhance the Treasures proposition and customer experience
• Monitor team performance, identify areas for improvement, and implement corrective actions to drive continuous enhancement
• Ensure compliance with all relevant policies, procedures, and regulatory requirements

Requirements

• Experience in a similar leadership role within the banking or financial services industry
• Proven track record of successfully managing and motivating a team to achieve ambitious targets
• Strong interpersonal and communication skills, with the ability to build rapport and effectively engage with clients and stakeholders
• Analytical mindset and problem-solving skills to identify and address complex client needs
• Excellent organizational and time management skills, with the ability to prioritize and multitask effectively
• Commitment to continuous learning and professional development

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